Park Guard Inc. Privacy Policy

Park Guard Inc. Privacy Policy

Park Guard, Inc. and Park Guard Risk Purchasing Group, Inc. (collectively, "Park Guard," "we," "our," or "us") are committed to protecting your privacy. This Privacy Policy ("Policy") describes how we collect, use, share, and protect your personal information through our website www.parkguard.com ("Website") and affiliated services including any and all websites managed by Park Guard including but not limited to www.parkguard.com and www.parkguardclaims.com (“Services”).

When we refer to personal information (sometimes referred to as personal data under certain laws) in this Policy, we mean information that identifies or that can be used to identify an individual (“personal information”). This includes information that involves direct identifiers (such as a name), as well as indirect identifiers (such as a computer or mobile device ID).

Please read this Policy carefully before using our Website or Services. By using our Website or Services, you agree to this Policy and our Terms of Use, and consent to our data collection, use, and disclosure practices, as well as any other activities as described in this Policy and any related privacy policies, notices, or statements that may be posted on an applicable part of our Website. If you do not agree to the terms and conditions of this Policy, you may not use our Website or Services.

1. Personal Information We Collect

We may collect and process the following categories of personal information listed below. Please note, however, that not all categories of personal information will be collected, received, or processed about every individual.

• Contact Information and Other Personal Identifiers, such as name, email address, mailing address, phone number, unique personal identifier, online identifier, government-issued identifier, and signature.

• Business Information, such as business contact information, including job title and company name, and other personal information to provide the Services.

• Commercial Information, such as information relating to claims, including but not limited to incident details, photographic evidence, and other pertinent data; information relating to your insurance coverage and claims; transaction information; records of services purchased; and participation in promotional offers.

• Financial Information, such as credit card numbers, debit card numbers, and financial account numbers.

• Internet or Other Electronic Network Activity Information, such as date and time, Internet Protocol (“IP”) address or unique device identifier, access time, cookies, browsing or search history, information about interactions with the Website and/or pages visited, social media information, and location data.

• Communications and Inquiries, such as the content of emails, text messages, and other communications (where we are a party to the exchange), call logs, other information needed to respond to inquiries, and data relating to interactions with our email and other electronic communications.

• Audio and Visual Information, such as images of government-issued identification documents, audio recordings, and video recordings.

• Geolocation Information, such as physical location from where our Website and/or Services were accessed, or from where interaction with our Website and/or Services otherwise took place. In some instances, we may also collect precise geolocation information.

• Demographic Information, such as age and gender. We will only collect this data when you choose to provide it to us.

• Inferences Drawn From Other Personal Information, such as inferences reflecting individual preferences, interests, or characteristics.

2. How We Collect Your Personal Information

We collect personal information in a variety of ways, including those listed below. In addition, we may obtain and combine personal information from different sources collected online and offline, including information from third-party sources across different types of technologies and devices. We collect your personal information in order to provide and continually improve our Website and Services.

• Directly from You: When you provide information by registering, requesting a quote, submitting a claim, or communicating with us.

• From Third Parties: Partner companies and other third-party websites may share your information with us to provide or market our services.

• Automatically: We collect information automatically as you navigate our Website, including through cookies and similar technologies.

3. Use of Personal Information

We may use your personal information to operate, provide, develop, and improve our Website and Services, and more generally to operate and improve our business. We may use personal information about you for any purposes not inconsistent with the statements made in this Policy, or otherwise made by us in writing at the point of collection, and not prohibited by applicable law, including, without limitation, the following purposes:

• Providing the Website and Services, including processing insurance claims, facilitating claims settlements, processing or fulfilling transactions, and processing payments related to our Services.

• Internal Operations, including maintaining or servicing accounts, providing customer service, verifying customer information, and performing similar internal operations relating to our Website and Services.

• Measuring, Supporting, and Improving the Website and Services, including analyzing the performance of, fixing errors in, providing support for, improving, and developing our Website and Services.

• Recommendations and Personalization, including identifying your preferences and personalizing your experience with our Website.

• Communications, including communicating with you about your policy, claims, and updates to our Services.

• Marketing and Promotional Purposes, including using your information to send marketing communications, special offers, and promotional materials about Park Guard products or services, or those of our partners, in accordance with applicable law.

• Auditing and Monitoring of Transactions and Engagements, including auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance.

• Security and Integrity, including preventing, detecting, and responding to fraud, abuse, and misuse of the Software to protect the security of our business, employees, customers, and others.

• Short-Term, Transient Use, including non-personalized advertising shown as part of your current interaction with our Website.

• Quality Assurance Activities, including undertaking activities to verify or maintain the quality and safety of our Website and Services, and to improve, upgrade, or enhance same.

• Debugging, including debugging to identify and repair errors.

• Business Analytics Activities, including analytics, projections, and identifying areas for operational improvement.

• Research and Development, including undertaking internal research for technological development and demonstration.

• Legal Compliance, including fulfilling our legal functions and obligations, and exercising our legal rights.

4. Sharing and Disclosure of Personal Information

How We Share Personal Information

The personal information of our customers is an important part of our business, and we are not in the business of selling any customer personal information to others. We share personal information with third parties that facilitate the delivery of our Services, assist in the operation of our business, and when we are legally required or permitted to do so.

We share personal information with the following categories of recipients:

• Service Providers: We engage service providers that provide specific services on our behalf, including data management and analysis, data security, website hosting, email delivery, and otherwise to help us carry out our business.

• Business Partners: From time to time, we may share your personal information, including contact information, with business partners that co-sponsor or co-brand activities with us, including to permit them to send you marketing communications, with third-party sponsors and related administrators of such activities, and with other businesses with which we have a direct commercial relationship, such as our customers and partners, for purposes of preventing, detecting, and addressing misuse of the Services, exercising, establishing, or defending our legal rights, and preparing for or pursuing legal claims relating to misuse of the Services. Our partners are contractually obligated to protect your data and use it only for the purposes agreed upon with us.

• Strategic Partners: From time to time, we may share your personal information for strategic partnership purposes, such as with providers of complimentary offerings.

• Online Advertising Partners: We partner with companies that assist us in advertising the Services and our other offerings, including partners that use cookies and similar technologies to collect personal information to personalize, re-target, and measure the effectiveness of advertising.

• Professional Advisors: We share personal information with our professional advisors, such as lawyers, accountants, and security and forensics experts, who need access to information to provide services to us or on our behalf.

• Social Media Platforms: If you interact with us on social media, the platform may be able to collect information about you and your interaction with us. To control this sharing of personal information, please review the privacy policy of the relevant social media platform.

• Law Enforcement, Courts, and Government Regulators: We may disclose personal information to law enforcement, courts, government regulators, and other legal or governmental bodies when we believe such disclosure is necessary to: (1) comply with the law; (2) exercise, establish, or defend legal rights; or (3) protect the vital interests of employees, customers, business partners, service providers, or other third parties.

• Third Parties in the Context of Commercial Transactions: We may share personal information with a third party in connection with any proposed, planned, or actual merger, acquisition, investment, financing, reorganization, restructuring, bankruptcy, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business or assets (including, without limitation, for purposes of any due diligence related thereto).

• Other Third Parties With Your Consent: We may ask if you would like us to share your personal information with unaffiliated third parties not described elsewhere in this Policy. We will only disclose your personal information in this context with your consent.

We may share with third parties aggregated information and anonymous or de-identified data that does not identify any specific individual, such as groupings of demographic data or user preferences. Except as may be limited by applicable law, we may also share non-personal information for any purpose to any third party.

Claims Data Sharing

When you submit a claim, we may share your information with third parties as needed to process your claim effectively:

• Nationwide Insurance: Our insurance provider, Nationwide, may receive full access to the data you provide to assist in processing your claim.

• Riverwood Claims: Our designated claims adjuster, Riverwood Claims, will have full access to your data to facilitate the claim adjustment and settlement process.

By submitting a claim, you expressly agree that we may share your personal data, including claim details, with Nationwide Insurance and Riverwood Claims to settle your claim. You acknowledge that these entities will have full access to your data for claim processing purposes.

5. Your Rights and Choices

Marketing Communications and Email Preferences

With your consent, we may use your personal information for marketing purposes, including sending you email communications regarding updates to our Services, promotions, and offers that may be of interest to you. You may opt-out of receiving future commercial (i.e., promotional) emails from us by clicking the “unsubscribe” button at the bottom of our emails, or by contacting us at support@parkguard.com. Please provide your name and contact information in your request, and we will respond in accordance with applicable law.

Please note that even if you opt-out of receiving promotional communications, we may, subject to applicable law, continue to send you non-promotional (i.e., transactional or relationship) email communications, such as those regarding your use of the Software, transactions, servicing, or our ongoing business relationship with you.

Updating Your Information

Our goal is to keep your personal information accurate, current, and complete. If any of the personal information you have provided us changes, please let us know by using the contact details provided in the Contact Us section at the end of this Policy. We are not responsible for any losses arising from any inaccurate, inauthentic, deficient, or incomplete personal information that you provide to us.

Complaints

If you believe your rights relating to your personal information have been violated, please contact us by using the contact details provided in the Contact Us section at the end of this Policy.

6. Your Privacy Rights and Choices for Specific Jurisdictions

Depending on your jurisdiction, you may have certain rights relating to your personal information under certain state privacy laws. Please read our additional jurisdiction-specific Privacy Notices below for additional information about the processing of your personal information and your rights under applicable jurisdiction-specific laws.

California Privacy Notice

If you are a resident of California, you have certain privacy rights under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020, and its implementing regulations (collectively, the “CCPA”). This section describes those rights and how you can exercise them as a California consumer with respect to our data practices.

Categories of Personal Information Collected

We may collect (and have collected during the preceding 12-month period prior to the Last Updated date of this Policy) the categories of personal information listed below. Please note, however, that not all categories have/will be collected or received for every individual.

• Personal Identifiers, such as name, postal address, unique personal identifier, online identifier, telephone number, email address, government-issued identifier, and signature.

• Personal Records, such as name, address, telephone number, and financial information. Please note that some personal information included in this category may overlap with other categories.

• Personal Characteristics or Traits that Constitute Characteristics of Protected Classifications Under Federal or California Law, such as age and gender. We only collect this category of personal information when you choose to provide that information to us, which we will use solely for our business purposes as that term is used in the CCPA.

• Commercial Information, such as transaction information, records of services purchased, and participation in promotional offers.

• Internet or Other Electronic Network Activity Information, such as date and time, IP address or other unique device identifier, access time, cookies, browsing or search history, information about interactions with our Website and/or pages visited, social media information, and location data.

• Geolocation Data; namely, the physical location from where our Website and/or Services were accessed, or from where interactions with our Website and/or Services otherwise took place.

• Inferences Drawn From Other Personal Information, such as inferences reflecting individual preferences, interests, or characteristics.

• Sensitive Personal Information, such as state identification card numbers and driver’s license numbers, personal information revealing racial or ethnic origin, and precise geolocation. We do not, however, sell or share for cross-context behavioral advertising (as those terms are used in the CCPA) any sensitive personal information, and do not use or disclose sensitive personal information for any purposes other than those that are expressly permitted under the CCPA.

We may collect other information that meets the definition of personal information under the CCPA, but which is not reflected by a category above. Under such circumstances, we treat the information as personal information as required by the CCPA, but will not include it when we describe our practices in this California Privacy Notice.

As permitted by the CCPA, we do not treat de-identified data or anonymized information as personal information. We reserve the right to convert (or permit others to convert) personal information to de-identified or anonymous form and may elect not to treat publicly available information as personal information. We will not attempt to re-identify data that we maintain as de-identified data.

Sources of Personal Information Collected

We may collect, receive, or combine personal information from different sources, as described in the How We Collect Personal Information section of this Policy, and as provided below:

• Provided directly by you or a member of your household.

• Collected from a device associated with you or your household.

• Collected from companies that provide services on our behalf.

• Collected from other external third parties.

Purposes for Collection and Use of Personal Information

We may use your personal information for the purposes described in the How We Use Personal Information section of this Policy, and as provided below:

• Performing services on our behalf, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services.

• To conduct auditing and monitoring of transactions and engagement, including auditing related to counting ad impressions unique to visitors, verifying positioning and quality of ad impressions, and auditing compliance.

• Short-term, transient use, such as non-personalized advertising shown as part of your current interaction with the Website.

• Helping to ensure security and integrity, and to prevent fraud.

• Undertaking activities to verify or maintain the quality or safety of our Services, and to improve, upgrade, or enhance same.

• Debugging to identify and repair errors.

• To conduct business analysis activities, including analytics, projections, and identifying areas for operational improvement.

• To conduct research and development, including undertaking internal research for technological development and demonstration.

• To provide advertising and marketing services, including targeted advertisements.

• To fulfill our legal functions or obligations.

As explained in the Cookies and Tracking Technologies section of this Policy, we may share limited information to help ensure you receive useful and relevant ParkMobile ads and to measure their effectiveness. We may share personal information with third parties for various purposes, including cross-context behavioral advertising. These kinds of disclosures for cross-context behavioral advertising purposes may be deemed “sharing” personal information as that term is used in the CCPA, and you have the right to opt-out of these disclosures.

We will not, however, share any sensitive personal information for cross-context behavioral advertising purposes (and have not shared any sensitive personal information for such purposes during the preceding 12-month period prior to the Last Updated date of this Policy).

Nor will we “sell” your personal information or sensitive personal information as that term is used in the CCPA (and have not sold any personal information or sensitive personal information during the preceding 12-month period prior to the Last Updated date of this Policy).

Categories of Personal Information Shared

We may share for cross-context behavioral advertising purposes (and may have shared during the preceding 12-month period prior to the Last Updated date of this Policy) the following categories of personal information:

• Personal identifiers.

• Personal characteristics or traits that constitute characteristics of protected classifications under California or federal law (namely, demographic information).

• Internet or other electronic network activity information.

• Geolocation data (namely, the physical location from where our Website and/or Services were accessed, or from where interactions with our Website and/or Services otherwise took place).

• Inferences drawn from other personal information.

Purposes for Which Personal Information is Shared

We may share your personal information for cross-context behavioral advertising purposes for the following business purposes:

• Short-term, transient use, such as non-personalized advertising shown as part of your current interaction with the Website.

• To conduct business analysis activities, including analytics, projections, and identifying areas for operational improvement.

• To conduct research and development, including undertaking internal research for technological development and demonstration.

• To provide advertising and marketing services, including targeted advertisements.

Categories of Third Parties to Whom Personal Information is Shared

We may share your personal information for cross-context behavioral advertising purposes (and may have shared during the preceding 12-month period prior to the Last Updated Date of this Policy) with the following categories of third parties:

• Advertising networks.

• Data analytics providers.

• Operating systems and platforms.

• Social networks.

Consumers Under 16 Years of Age

We do not knowingly sell or share for cross-context behavioral advertising purposes the personal information or sensitive personal information of consumers under 16 years of age. For more information about our treatment of children’s personal information, please see the Children’s Privacy section of this Policy.

Categories of Personal Information Disclosed for Business Purposes

During the preceding 12-month period prior to the Last Updated date of this Policy, we disclosed the below categories of personal information for a business purpose as that term is used in the CCPA:

• Personal identifiers.

• Personal records.

• Personal characteristics or traits that constitute characteristics of protected classifications under California or federal law (namely, demographic information).

• Commercial information (namely, financial information and transaction history information).

• Internet or other electronic network activity information.

• Geolocation data (namely, the physical location from where our Website and/or Services were accessed, or from where interactions with our Website and/or Services otherwise took place).

• Audio, electronic, visual, thermal, olfactory, or similar information.

• Inferences drawn from other personal information.

Purposes for Which Personal Information is Disclosed

We may disclose your personal information for the purposes described in the Sharing and Disclosure of Personal Information section of this Policy, and as provided below:

• Short-term, transient use, such as non-personalized advertising shown as part of your current interaction with the Site.

• Helping to ensure security and integrity, and to prevent fraud.

• Undertaking activities to verify or maintain the quality or safety of our Services, and to improve, upgrade, or enhance same.

• Debugging to identify and repair errors.

• To conduct business analysis activities, including analytics, projections, and identifying areas for operational improvement.

• To conduct research and development, including undertaking internal research for technological development and demonstration.

• To fulfill our legal functions or obligations.

Categories of Third Parties to Whom Personal Information is Disclosed

We may disclose your personal information with the categories of third-party recipients described in the Sharing and Disclosure of Personal Information section of this Policy.

Use and Disclosure of Sensitive Personal Information

We do not use or disclose sensitive personal information for purposes other than those expressly permitted under the CCPA.

Retention of Personal Information

General information regarding our data retention practices is described in the Data Retention section of this Policy.

Your California Privacy Rights

If you are a California resident, you have certain rights relating to your personal information, which are outlined below. Please note that none of these rights are absolute, and are subject to various limitations and exemptions.

• Right to Know Categories of Personal Information: The right to know, up to two times per year, what personal information has been collected about you, including: (1) the categories of personal information collected; (2) the categories of sources from which the personal information was collected; (3) the business or commercial purpose for collecting or sharing personal information; and (4) the categories of third parties to whom personal information was disclosed.

• Right to Know Specific Pieces of Personal Information: The right to know, up to two times per year, the specific pieces of personal information collected about you.

• Right to Delete: The right to request that we delete your personal information, subject to certain exceptions.

• Right to Correct: The right to correct inaccurate personal information maintained about you.

• Right to Opt-Out: The right to opt-out of the sharing of your personal information for cross-context behavioral advertising purposes.

• Right to Non-Discrimination: The right not to receive discriminatory treatment, or be retaliated against, for the exercise of privacy rights conferred by the CCPA.

How to Exercise Your California Privacy Rights

Generally

If you are a California resident, you may request to exercise your California privacy rights by contacting us using the information provided in the Contact Us section of this Policy.

Verification

If you submit a request to know, delete, or correct, we must verify your identity—typically through your submission of sufficient information for us to reasonably verify you are the consumer about whom we have collected personal information—before we can fulfill your request. We do not verify requests to opt-out of the sharing of your personal information unless we suspect fraud. You are not required to create a password-protected account with us to submit or verify a consumer request.

To verify your identity, we generally require the matching of sufficient information you provide to us with your request to the information we maintain about you in our systems. This may involve sending you a link to verify your email address, and/or requesting additional information or documentation solely for the purpose of verifying your identity. Third-party services may assist us with verification to prevent the disclosure of your personal information resulting from fraudulent requests. Although we endeavor to limit the personal information collected in connection with requests to exercise your rights to know, delete, and correct, certain requests may require us to obtain personal information from you. We will review the information provided, and may request additional information from you to ensure we are interacting with the correct individual.

In certain circumstances, we may decline a request to know, delete, or correct, particularly where we are unable to verify your identity. If we are unable to comply with your request in whole or in part, we will notify you with the reasons for the denial.

Verification Processes Specific to Requests to Know, Delete, and Correct

We verify each request as follows:

• Right to Know Categories of Personal Information: We verify requests to know categories of personal information to a reasonable degree of certainty, which may include matching at least two data points provided by you with data points maintained by us, which we have determined to be reliable for purposes of verification. If we cannot verify you sufficiently to honor a right to know categories request, we will refer you to this California Privacy Notice for a general description of our data practices.

• Right to Know Specific Pieces of Personal Information: We verify requests to know specific pieces of personal information to a reasonably high degree of certainty, which may include matching at least three data points provided by you with data points maintained by us, which we have determined to be reliable for purposes of verification. If we cannot verify you sufficiently to honor a right to know specific pieces request, we will treat your request as a right to know categories request.

• Right to Delete: We may verify requests to delete to a reasonable degree of certainty, which may include matching at least two data points provided by you with data points maintained by us, or to a reasonably high degree of certainty, which may include matching at least three data points provided by you with data points maintained by us, depending on the sensitivity of the personal information and the risk of harm to the consumer posed by unauthorized deletion. If we cannot verify you sufficiently to honor a deletion request, you are still permitted to submit a request to opt-out of the sharing of your personal information.

• Right to Correct: We may verify requests to correct to a reasonable degree of certainty, which may include matching at least two data points provided by you with data points maintained by us, or to a reasonably high degree of certainty, which may include matching at least three data points provided by you with data points maintained by us, depending on the sensitivity of the personal information and the risk of harm to the consumer posed by unauthorized correction.

Requests to Opt-Out of Sharing of Your Personal Information for Cross-Context Behavioral Advertising

As a California resident, you have the right to direct us to stop sharing your personal information with third parties for purposes of cross-context behavioral advertising and to refrain from doing so in the future. Cross-context behavioral advertising allows you to receive tailored advertisements based on personal information gathered from activity over time and across non-affiliated properties. Opting out does not, however, mean that you will no longer see advertisements from us, or that your experience when using the Site will not be personalized based on your activity on the Site. Rather, the advertisements you see will no longer be tailored to you based on the combination of your activity on the Site and your activity on non-affiliated websites, applications, and online services.

You may submit a request to opt-out of the sharing of your personal information by contacting us using the information provided in the Contact Us section of this Policy.

You may also exercise your right to opt-out of sharing by setting a browser-level opt-out, the Global Privacy Control (“GPC”) (referred to as an opt-out preference signal in the CCPA). For more information on how to set a preference signal to opt-out of cross-context behavioral advertising, please visit the Global Privacy Control website.

Authorized Agents

You may use an authorized agent to submit a request to know, delete, or correct on your behalf. Authorized agents may submit a request on your behalf by contacting us using the information provided in the Contact Us section of this Policy.

Please note that an authorized agent must have your signed permission to submit a request on your behalf, or provide proof that they have power of attorney pursuant to California probate law. When submitting requests on behalf of a consumer, authorized agents must include with their submission an executed written authorization indicating that the agent has been authorized to submit the request on behalf of the consumer. Authorized agents that are business entities must be registered with the California Secretary of State to conduct business in California. Before fulfilling a request from an authorized agent, we may contact you directly to confirm that you have given your permission and/or to verify your identity.

California Shine the Light

Under California Civil Code § 1798.83 (the “California Shine the Light Law”), California residents who provide personal information in obtaining products or services for personal, family, or household use may be entitled to request and obtain from us, once per calendar year, information about the personal information we have shared, if any, with other businesses for direct marketing uses. At present, we do not share your personal information with third parties for those third parties’ direct marketing purposes. Please note that not all information sharing is covered by California’s Shine the Light requirements, and only information on covered sharing, if any, will be included in our response.

California Online Privacy Protection Act

As part of the California Online Privacy Protection Act (“CalOPPA”), all users of the Site and/or the Software may make any changes to their information at any time by contacting us at support@parkmobile.com.

Texas Privacy Notice

If you are a resident of Texas, you have certain privacy rights under the Texas Data Privacy and Security Act ("TDPSA"). This section describes those rights and how you can exercise them with respect to our data practices.

Your Texas Privacy Rights

Under the TDPSA, you have the following consumer rights:

• Right to Access: The right to confirm whether we are processing your personal information, and access to the personal information we maintain about you.

• Right to Correction: The right to request that we correct certain inaccuracies in the personal information maintained about you.

• Right to Deletion: The right to request the deletion of certain personal information maintained about you.

• Right to Data Portability: The right to obtain a copy of your personal information in a portable and, to the extent technically feasible, readily usable format that allows you to transmit such data to another entity.

Right to Opt-Out: The right to opt-out of the processing of your personal information for purposes of targeted advertising, the sale of your personal information, and certain profiling activities that further a decision producing legal or similarly significant effects concerning the consumer (“Profiling”).

How to Exercise Your Texas Privacy Rights

Generally

If you are a Texas resident that interacts with us in an individual or household capacity (and not in a commercial or employment context), you may request to exercise your Texas privacy rights by contacting us using the information provided in the Contact Us section of this Policy.

Please note that if you opt-out of Profiling, your experience with our website and other sites that we own or operate will be less personalized.

Please also note that opting out of targeted advertising does not mean that you will no longer see advertisements from us, or that your experience when using our website and other sites that we own or operate will not be personalized based on your activity on our website or our other sites. Rather, the advertisements you will see will no longer be tailored to you based on the combination of your activity on our website and other sites that we own or operate, and your activity on non-affiliated websites, applications, and online services.

An authorized agent may submit a request to exercise your right to opt-out of targeting advertising on your behalf by contacting us using the information provided in the Contact Us section of this Policy. Please note that an authorized agent must have your authority to submit a request to opt-out of targeted advertising on your behalf.

Authentication

If you submit a request to exercise your Texas privacy rights, we must authenticate your identity—typically through your submission of sufficient information for us to reasonably verify you are the consumer about whom we have collected personal information—before we can fulfill your request. You are not required to create a password-protected account with us to submit or authenticate a consumer request, but we may require you to use an existing account. We may charge a fee for information provided in response to a request if the request is your third or subsequent request made in the same year. We may also charge a reasonable fee to cover the administrative costs of complying with a request, or decline to act on the request, if we believe, at our sole discretion, that the request is manifestly unfounded, excessive, or repetitive.

To authenticate your identity, we generally require the matching of sufficient information you provide to us with your request to the information we maintain about you in our systems. This may involve sending you a link to verify your email address and/or requesting additional information or documentation solely for the purpose of authenticating your identity. Third-party service providers may assist us with authentication to prevent the disclosure of your personal information resulting from fraudulent requests. Although we endeavor to limit the personal information collected in connection with requests to exercise your Texas privacy rights, this may require us to obtain personal information from you. We will review the information provided and may request additional information from you to ensure we are interacting with the correct individual.

If you authorize another person to act on your behalf for the purpose of exercising your right to opt-out of targeted advertising, the TDPSA also requires us to verify, with commercially reasonable effort, your identity and your authorized agent’s authority to act on your behalf. Before fulfilling a request from an authorized agent, we may contact you directly to confirm that you have given your authorization to the agent and/or to verify your identity.

In certain circumstances, we may decline a request, particularly where we are unable to authenticate your identity or if we, at our sole discretion, reasonably believe the request is manifestly unfounded, excessive, or repetitive. If we are unable to comply with your request in whole or in part, we will notify you with the reasons for the denial.

Appeals

If your request is denied, you may appeal our decision by contacting us using the contact details in the Contact Us section of this Policy, with the subject line “Texas Resident: Appeal of Request Denial,” and attaching both the communication from us explaining why we were unable to fulfill your request, as well as your response to the reasons stated for our denial in the original communication. We will respond to your appeal within the time required by Texas law. In the event your appeal is denied, you have the ability to file a complaint with the Texas Attorney General regarding any concerns you may have with the result of your appeal. For more information on how you can contact the Texas Attorney General to submit a complaint, please see the Texas Attorney General’s File a Consumer Complaint webpage.

Nebraska Privacy Notice

If you are a Nebraska resident, you have certain privacy rights under the Nebraska Data Privacy Act (“NEDPA”). This section describes those rights and how you can exercise them with respect to our data practices.

Your Nebraska Privacy Rights

Under the NEDPA, you have the following consumer rights:

• Right to Access: The right to confirm whether we are processing your personal information, and access to your personal information.

• Right to Deletion: The right to request the deletion of certain personal information provided by or obtained about you.

• Right to Correction: The right to request the correction of certain inaccuracies in the personal information maintained about you.

• Right to Data Portability: The right to obtain a copy of your personal information that you previously provided to us in a portable and, to the extent technically feasible, readily usable format that allows you to transmit such data to another entity.

• Right to Opt-Out: The right to opt-out of the processing of your personal information for targeted advertising purposes and Profiling.

How to Exercise Your Nebraska Privacy Rights

Generally

If you are a Nebraska resident that interacts with us in an individual or household capacity (and not in a commercial or employment context), you may request to exercise your Nebraska privacy rights by contacting us using the information provided in the Contact Us section of this Policy.

Please note that if you opt-out of Profiling, your experience with our website and other sites that we own or operate will be less personalized.

Authentication

If you submit a request to exercise your Nebraska privacy rights, we must authenticate your identity—typically through your submission of sufficient information for us to reasonably verify you are the consumer about whom we have collected personal information—before we can fulfill your request. You are not required to create a password-protected account with us to submit or authenticate a consumer request, but we may require you to use an existing account. We may charge a fee for information provided in response to a request if the request is your third or subsequent request made in the same year. We may also charge a reasonable fee to cover the administrative costs of complying with a request, or decline to act on the request, if we believe, at our sole discretion, that the request is manifestly unfounded, excessive, or repetitive.

To authenticate your identity, we generally require the matching of sufficient information you provide to us with your request to the information we maintain about you in our systems. This may involve sending you a link to verify your email address and/or requesting additional information or documentation solely for the purpose of authenticating your identity. Third-party service providers may assist us with authentication to prevent the disclosure of your personal information resulting from fraudulent requests. Although we endeavor to limit the personal information collected in connection with requests to exercise your Nebraska privacy rights, this may require us to obtain personal information from you. We will review the information provided and may request additional information from you to ensure we are interacting with the correct individual.

If you authorize another person to act on your behalf for the purpose of exercising your right to opt-out of targeted advertising, the NEDPA also requires us to verify, with commercially reasonable effort, your identity and your authorized agent’s authority to act on your behalf. Before fulfilling a request from an authorized agent, we may contact you directly to confirm that you have given your authorization to the agent and/or to verify your identity.

We may also decline an opt-out request submitted by an authorized agent, particularly where we are unable to verify, with commercially reasonable effort, that you a resident of Nebraska; the authorized agent does not communicate the request to us in a clear and unambiguous manner; we do not possess the ability to process the request; or we do not process similar or identical requests we receive from consumers for purposes of complying with similar or identical laws or regulations of another state. If we are unable to comply with a request from an authorized agent in whole or in part, we will notify you with the reasons for the denial.

Appeals

If your request is denied, you may appeal our decision by contacting us using the contact details in the Contact Us section of this Policy, with the subject line “Nebraska Resident: Appeal of Request Denial,” and attaching both the communication from us explaining why we were unable to fulfill your request, as well as your response to the reasons stated for our denial in the original communication. We will respond to your appeal within the time required by Nebraska law. In the event your appeal is denied, you have the ability to file a complaint with the Nebraska Attorney General regarding any concerns you may have with the result of your appeal. For more information on how you can contact the Nebraska Attorney General to submit a complaint, please see the Nebraska Attorney General’s File a Complaint webpage.

7. Data Security

We take care to secure and safeguard the personal information entrusted to us. We use a variety of measures to help protect personal information under our control from unauthorized access and use.

We employ technical, physical, and administrative safeguards designed to protect the personal information that we collect and process. These safeguards are designed to provide a level of security appropriate to the risk of processing your personal information, and include (as applicable) measures to promote the ongoing confidentiality, integrity, availability, and resilience of our processing systems.

However, no security system is perfect, and no data transmission is completely secure. Although we strive to protect personal information, we cannot fully eliminate all security risks associated with the processing of personal information, or guarantee that personal information will remain secure under all circumstances. As such, your use of the Website and Services is at your own risk.

If we become aware of a security incident that affects the confidentiality or security of your personal information, we will provide you and any relevant regulator(s) with notice as required by applicable law.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes set forth in this Policy, or any other notice provided at the time of collection, including but not limited to fulfill our business requirements and legal obligations, resolve disputes, operate our business, and enforce our agreements.

We strive to limit our retention of personal information for the least amount of time needed. The criteria we may use to determine the specific retention period for certain types of personal information include the specific type of information; the reason for collection; our reasonable business purposes for processing the information; and whether retention or deletion of the information is necessary to comply with our legal obligations. We do not, however, retain personal information for any period beyond that which is required or permitted under applicable law or any internal policy.

We take reasonable steps to delete personal information that we have collected when: (1) we have a legal obligation to do so; (2) we no longer have a purpose for retaining the information; or (3) if you ask us to delete your information, unless we determine that doing so would violate our existing, legitimate legal, regulatory, dispute resolution, contractual, or similar obligations. We may also delete your personal information if we believe it is incomplete or inaccurate, or our continued storage of such personal information is contrary to our legal obligations or business objectives. When we delete data, including personal information, it is removed from our active servers and databases, but may remain in our archives when it is not practical or possible to immediately delete it. We may also archive personal information for a certain period prior to its final deletion, as part of our ordinary business continuity procedures or when required by law.

We may retain and use aggregated information and anonymous or de-identified data for as long as permitted under applicable law.

9. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance your experience, analyze usage, and personalize content. You may choose to disable cookies in your browser settings, but doing so may impact the functionality of the Website.

10. Children’s Privacy

The Children’s Online Privacy Protection Act (“COPPA”), as well as other data protection laws, restrict the collection, use, and disclosure of personal information from and about children on the Internet. Our Website and Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we discover that we have collected or received personal information from a child under the age of 13 without parental or legal guardian consent, we will take steps to stop collecting that information and to delete it. If you believe we have received any information from a child under the age of 13, please let us know by using the contact details provided in the Contact Us section at the end of this Policy.

For more information regarding COPPA, please visit the Federal Trade Commission’s COPPA website.

11. International Data Transfers

We are located in the United States. The personal information that we (and our service providers) collect and process is governed by U.S. law. If you access our Website from outside the United States, you agree that your personal information may be transferred to and processed in the United States or other jurisdictions where we or our service providers operate, as set forth in this Policy.

12. Updates to this Policy

As our business continues to evolve, our policies are reviewed periodically and may be revised from time to time. We may update this Policy at any time, and will notify you of any changes by posting an updated version of this Policy on this page. We may also, at our sole discretion, notify you of changes to this Policy via email.

You are expected to, and you acknowledge and agree that it is your responsibility to, carefully review this Policy prior to using our Website and/or Services, and thereafter from time to time, so that you are aware of its current terms, including what personal information we collect, how we use it, and under what circumstances we might disclose it. Your continued use of our Website and/or Services after any changes to this Policy, as reflected by the Last Updated date indicated at the top of this Policy, will constitute your acceptance of, and agreement to, any changes to our Policy, and to our collection and sharing of your personal information according to the then-current version of this Policy. If you do not agree with the terms and conditions of this Policy or our data practices, you may not use our Website or Services.

13. Contact Us

If you have any questions or concerns about this Policy, or if you would like to exercise your privacy rights under applicable jurisdiction-specific laws, please contact us at:

Email: support@parkguard.com

Phone: 855-727-5473 (855-PARKGRD)